FAQ
Frequently Asked Questions
Are you a factory? What certifications and factory audits do you have?
A: Yes, we are a direct factory established in 2007, with 19 years of experience. We hold GJB 9001C-2017, EU CE, ISO 14001, and have passed Intertek onsite verification. Factory direct ensures competitive pricing, strict quality control, and stable supply.
What is the wind and snow load capacity? Can you provide engineering reports?
Wind resistance: 80–120 km/h; snow load: 0.5–0.75 kN/m². We provide structural calculation reports.
Is the fabric fire-retardant? Do you have test certificates?
Yes. Our PVC fabric is DIN4102 B1 (M2) certified and SGS-tested, self-extinguishing.
What frame material do you use? How do you ensure quality before shipment?
We use GB6061/T6 aviation-grade aluminum alloy, 4-channel extruded and anodized. Material certificates are available.
What is the service life of the tent?
Aluminum frame: up to 25 years; PVC fabric: 10+ years with proper maintenance. We offer discounted replacement fabric when needed.
Can I customize size, color, sidewalls, and height?
100% customizable, with a span of 3–80 m, unlimited length, adjustable height, and a choice of colors and five sidewall materials: PVC (white/transparent), pre-painted steel sheet, rock wool panel, ABS, and glass wall.
Can the tent be installed on different ground surfaces?
A We provide three fixing methods: expansion bolts (for concrete – pre-drilling required), steel stakes (for grass, sand, or mud), and ballast plates (for non damageable surfaces).
What is the MOQ and lead time?
No strict MOQ – 1 set is acceptable. Standard models: 15–20 days; custom orders: 30-40days , depending on specifications.
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